Endurgreiðslustefna

If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund. 

Hygiene Notice: For hygiene reasons, towels and t-shirts that have been unsealed from their original packaging cannot be returned unless faulty. Please ensure the item is unused and unwashed.

Unfortunately, we cannot accept returns on sale items.

The customer pays for the return label (shipping).

To start a return, you can contact us at jenny@djupstudio.com. Please note that returns will need to be sent to the address given in the email.

You can always contact us for any return question at jenny@djupstudio.com.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at jenny@djupstudio.com.